Refund Policy

At Circle 360 Brand Solutions, we are committed to delivering premium quality creative and brand solutions. Refund eligibility is evaluated on a project-specific basis.

Refunds may be considered under the following circumstances:

• The service deliverable was not provided as outlined in the agreed scope of work.
• A written cancellation request is submitted before the project commences.
• There is a documented failure on our part to meet agreed-upon timelines without a reasonable explanation.
• Duplicate payments or billing errors that resulted in overcharging.

Certain services and deliverables are non-refundable once initiated or completed. These include:

• Creative work that has already been conceptualised, designed, or delivered (including logos, brand identities, campaign creatives, and print materials).
• Strategic consultation sessions and brand workshop fees once conducted.
• Content that has been published, distributed, or submitted to third-party platforms on behalf of the client.
• Custom printing, production costs, or third-party vendor charges incurred on behalf of the client.
• Retainer fees for services already rendered within the retainer period.
• Rush fees or priority service premiums once work has commenced.

Clients may cancel a project or service engagement by submitting a formal written notice. The following terms apply:

• Cancellation before project commencement: A full refund of the advance payment (less any administrative charges) will be processed.
• Cancellation after project commencement: Charges will apply proportionate to the work completed at the time of cancellation. No refund will be issued for completed phases.
• Cancellation of ongoing retainer agreements: Requires a minimum of 30 days advance written notice. Services rendered during the notice period are billable.

All cancellations must be communicated via official email to hello@c-360.in and confirmed by our team in writing.

Our standard payment structure ensures mutual commitment and project continuity:

• An advance payment (typically 50% of the total project value) is required before work commences.
• The remaining balance is due upon completion and before final deliverable handover.
• Retainer services are billed on a monthly basis, payable in advance at the start of each billing cycle.
• All payments are non-transferable to other projects or clients.

Once a refund request is reviewed and approved, the following timelines apply:

• Bank transfers / NEFT / RTGS: 5–10 business days.
• UPI / digital wallet reversals: 3–7 business days.
• Credit / debit card refunds: 7–14 business days, subject to your bank's processing schedule.

Processing timelines begin from the date our team formally approves the refund. Delays caused by banking processes, public holidays, or incorrect account information provided by the client are beyond our control.

Refunds will not be issued in the following circumstances:

• Change of mind after project approval and commencement.
• Dissatisfaction arising from subjective creative preferences not specified in the original brief.
• Delays caused by the client's failure to provide required inputs, approvals, or feedback on time.
• Force majeure events, including natural disasters, government-imposed restrictions, or circumstances beyond our reasonable control.
• Services where client has already used, published, or distributed any part of the deliverable.

If a client requests changes to the project scope after commencement, the following applies:

• Minor revisions within the agreed revision limit are included in the project cost.
• Significant scope changes will be treated as a new work order and billed accordingly.
• Scope reductions do not entitle the client to a partial refund for work already completed or in progress.

All modification requests must be submitted in writing and acknowledged by both parties before implementation begins.

To ensure a smooth project journey and protect your eligibility for refunds where applicable, clients are responsible for:

• Providing accurate, complete, and timely project briefs and reference materials.
• Reviewing and providing feedback on deliverables within the agreed timeframe.
• Communicating any concerns or dissatisfaction promptly rather than after project completion.
• Ensuring all approvals are provided in writing via email.
• Maintaining accurate billing and banking information for refund processing.

To initiate a refund or cancellation request, follow these steps:

• Step 1: Email your request to hello@c-360.in with your project name, invoice number, and reason for the refund.
• Step 2: Our team will acknowledge your request within 2 business days.
• Step 3: A review process will be initiated. You may be contacted for additional information or documentation.
• Step 4: A formal decision (approval or rejection) will be communicated within 7 business days of acknowledgement.
• Step 5: Approved refunds will be processed within the timelines outlined in Section 05.

For any refund-related queries or support, please reach out to us through the following channels:

• Company: Circle 360 Brand Solutions
• Email: hello@c-360.in
• Phone: +91 98500 09476
• Website: www.c-360.in

Our team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. We aim to respond to all queries within 24–48 business hours.